P&CLiability, Property, CAR/EAR, Environment, Directors & Officers
SPECIALISED MARKETSAviation, Marine and Space
FREQUENCY RISKSMotor, Health & Accident, and Sports' federations
Our claims management philosophy is based on high quality standards which include global claims guidelines applied worldwide, international synergies and audits of claims performance.
Our teams specialize in international programmes. We deliver by ensuring close international cooperation and regular benchmarking of trends having an impact on claims.
Rapid and efficient communication between you and our claims experts is fundamental when a loss occurs. That’s why you will be given access to our key claims experts 24/7. Our key staff stay available for you via the latest electronic communication tools.
You benefit from our vast experience in handling crisis situations and crisis claims such as natural events, aircraft accidents or industrial catastrophes. Dedicated procedures, international claims synergies, existing agreements with worldwide service providers and a real collaboration with clients underpin our response in such difficult situations for our clients.
You can rely on our highly recognised expertise to manage claims on an international basis, with our international network partners. Our solid claims excellence is built on procedures and processes applicable worldwide, long-term synergies, regular sharing of local legal constraints and analysis of the claims performance.
You are offered an independent evaluation of the claims sustained and proactive salvage and recovery actions to reduce your costs. Recognising opportunities for claims settlement means that, when appropriate, we search for alternative dispute resolutions and amicable settlements for obtaining the best total claim outcome.
You can benefit from advice and recommendations of our Risk Consulting experts to prevent and mitigate similar losses occurring in the future.
In close collaboration with service providers, losses have been assessed and adjusted via drone flights and 3D model, allowing the settlement of claims at the earliest possible stage with secure analysis of causes and consequences.
We are moving to digital to make our claims handling faster and more agile.
Business is at the heart of our investment. Claims reporting is turning digital, and our local claims teams are strongly and permanently involved in data quality in order to secure the world wide reporting offered to clients through new technologies